Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Information We Collect
When you interact with DataLineWave's services, we collect various types of information to provide you with the best possible working capital analysis experience. We believe in being completely upfront about what we collect and why.
Personal Information You Provide
- Contact details including your name, email address, phone number, and business address
- Company information such as business name, industry type, and organizational structure
- Financial data you choose to share for working capital analysis purposes
- Communication preferences and feedback you provide through our platform
- Account credentials and security information when you create an account
Automatically Collected Information
Our systems automatically gather certain technical information to improve your experience and maintain security. This includes your IP address, browser type, device information, and how you navigate through our platform. We also track usage patterns to understand which features are most valuable to our clients.
We never collect sensitive financial information without your explicit consent, and we only gather data that directly supports our working capital analysis services.
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering our working capital analysis services. We don't believe in collecting data just because we can.
| Purpose | Information Used |
|---|---|
| Service Delivery | Financial data, company information, contact details |
| Communication | Email address, phone number, communication preferences |
| Platform Improvement | Usage patterns, feedback, technical information |
| Security & Fraud Prevention | IP address, device information, account activity |
| Legal Compliance | All relevant data as required by Thai and international laws |
Data Sharing and Third Parties
We maintain strict control over your information. Here's exactly when and how we might share your data with others.
Service Providers
We work with carefully vetted third-party service providers who help us deliver our working capital analysis services. These partners include cloud storage providers, payment processors, and communication tools. All service providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
In certain situations, we may be required to disclose your information to comply with legal obligations, respond to government requests, or protect our rights and the rights of others. This might include responding to court orders, regulatory inquiries, or investigations by Thai authorities.
We never sell your personal information to third parties for marketing purposes. Your business data stays confidential and is only used to provide you with our working capital analysis services.
Your Privacy Rights
You have significant control over your personal information. Under Thai privacy laws and international standards, you enjoy several important rights regarding your data.
Access Your Data
You can request a copy of all personal information we have about you. We'll provide this in a clear, readable format within 30 days of your request.
Correct Inaccuracies
If any of your personal information is incorrect or incomplete, you can ask us to update it. We'll make the changes promptly and confirm the updates with you.
Delete Your Information
You can request deletion of your personal data, subject to certain legal and operational requirements. We'll explain any limitations and complete eligible deletions within 30 days.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances, such as when you're disputing the accuracy of the data or the lawfulness of processing.
Data Portability
You can request your data in a structured, commonly used format that allows you to transfer it to another service provider if you choose.
Withdraw Consent
Where we rely on your consent to process your data, you can withdraw that consent at any time. This won't affect processing that occurred before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, simply contact us at contact@datalinewave.com or call +66 2 550 0279. We'll verify your identity and respond to your request within the timeframes required by law. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
Protecting your information is one of our top priorities. We've implemented multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for all administrative access
- Automated backup systems with secure off-site storage
- Real-time monitoring for suspicious activity and potential breaches
Operational Security
Our team follows strict security protocols. All employees undergo background checks and sign confidentiality agreements. Access to your data is limited to authorized personnel who need it to provide services, and we regularly train our staff on data protection best practices.
In the unlikely event of a data breach, we'll notify affected individuals and relevant authorities within 72 hours, as required by Thai privacy laws.
Data Retention and Deletion
We don't keep your information longer than necessary. Our retention periods are based on business needs, legal requirements, and the type of data involved.
Retention Periods
- Active Client Data: Retained throughout your business relationship with us and for 7 years thereafter to comply with Thai financial regulations
- Communication Records: Kept for 3 years after the last interaction to maintain service continuity
- Technical Logs: Automatically deleted after 12 months unless required for security investigations
- Marketing Data: Removed within 30 days of unsubscribe or account closure requests
Secure Deletion Process
When we delete your data, we use industry-standard methods to ensure it cannot be recovered. This includes overwriting storage media and destroying physical backups. We maintain certificates of destruction for sensitive financial data as required by Thai law.
International Data Transfers
While DataLineWave operates primarily in Thailand, some of our service providers and backup systems are located in other countries. We ensure appropriate safeguards are in place for any international data transfers.
Transfer Safeguards
When we transfer data outside Thailand, we use approved transfer mechanisms such as adequacy decisions, standard contractual clauses, or binding corporate rules. All international transfers comply with Thai Personal Data Protection Act requirements and maintain the same level of protection as data stored in Thailand.
Countries We Work With
Our primary international partners are located in Singapore, Japan, and the European Union. These jurisdictions have been assessed for adequate data protection standards, and we maintain additional contractual safeguards with all service providers regardless of location.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform. Here's what you need to know about our tracking practices.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly, including security features and account access
- Performance Cookies: Help us understand how visitors use our site so we can improve functionality
- Preference Cookies: Remember your choices and settings to provide a personalized experience
Managing Cookies
You can control cookies through your browser settings. However, blocking certain cookies may affect your ability to use some features of our platform. We don't use tracking cookies for advertising purposes since we focus exclusively on providing working capital analysis services to our clients.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through multiple channels.
Notification Process
For material changes that affect how we use your personal information, we'll email you at least 30 days before the changes take effect. We'll also post a notice on our platform and update the "Last Updated" date at the top of this policy. For minor administrative changes, we'll simply update the policy and note the changes in our version history.
Your continued use of our services after policy changes take effect means you accept the updated terms. If you don't agree with changes, you can close your account before they become effective.
Privacy Questions and Concerns
Bang Phriang, Bang Bo District
Samut Prakan 10560, Thailand Email: contact@datalinewave.com
Phone: +66 2 550 0279
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (ICT)
We're committed to addressing your privacy concerns promptly and thoroughly. Most inquiries receive a response within 2 business days, and we'll always follow up to ensure your questions are fully answered.